Last updated:
Refund Policy
Online Vocal Remover, operated by LearningLogic LLC, accepts refund requests within 7 days of payment. Refunds are proportional to the purchased credits that remain unused; used credits are not refundable.
Refund = amount actually paid × (total credits included in that payment − used credits from that payment) ÷ total credits included in that payment.
Example: you paid US$10 for 1,000 credits and used 200. The refund is US$8 (80%). No usage means a full refund; if all credits have been used, no amount remains refundable.
The 7-day window
Email your request within 7 days (168 hours) of the successful payment. This applies to monthly subscriptions, annual subscriptions and one-time credit packs. Each renewal payment has its own 7-day window; it does not reopen the window for earlier payments. Outside this window, refunds are not available under this policy, except where required by applicable law.
How we calculate the amount
We use the amount actually paid after discounts, not the list price, in the original payment currency. Usage is attributed to the specific payment using our credit records, not your overall account balance. For an annual subscription, the total is all credits included in the paid year, including future monthly allocations. For a paid upgrade, only the additional credits covered by that upgrade payment are counted.
Which credits count as used
We check usage when processing the refund; further use can reduce the refundable amount, so please stop using the purchased credits after requesting a refund. Credits returned for failed tasks are not counted as used. Free registration, check-in and promotional credits have no cash refund value and are excluded from the purchased-credit calculation. Any previous refund is deducted so the total returned cannot exceed the amount paid.
How to request a refund
Email [email protected] from the account email used for the purchase. Include your order number or payment receipt, payment date and the purchase you want refunded. You may also describe the issue. Do not send your password or full card details. Support will check the payment and credit usage and confirm the refundable amount by email.
After the refund
Approved refunds are returned to the original payment method. Arrival time depends on the payment provider and your bank. Refunded unused credits are withdrawn. A refund of a subscription payment also ends the associated subscription access and stops future renewals; unused future credit allocations for that refunded period are cancelled. Other purchases are unaffected. Cancelling a subscription alone does not submit a refund request.
Failed tasks and statutory rights
A task's credit return is separate from a cash refund and does not extend the 7-day payment window. This policy does not limit mandatory consumer rights, including any cancellation or refund rights that apply under local law.